HealthAlert

Disseminates accurate, timeous information about COVID-19 to the public via WhatsApp and at scale. It includes a helpdesk with automated response and triage, and real-time data insights.

- WhatsApp-based helpline to support users on queries/concerns and direct them to accurate information sources - Automated responses provide answers to the most frequently asked questions - Machine learning and natural language understanding enable automatic triage to help manage conversations at scale - Critical data insights to support effective decision-making in national responses to COVID-19
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